What are the advantages of registering?
Once you register, you will not have to fill in your delivery details again every time you make a purchase. You will also be kept up to date with our exclusive promotions, discounts and much more that may interest you.
How do I register?
You have two options: by clicking on "Sign in" → "Create account", or directly during the checkout process, once you have chosen the items you are going to buy.
Once registered, how can I change my details?
Go to "My account" and click the "Edit details" button. You can change any details you wish, including your password.
What products can I find in each category?
Women, Men and Children: seasonal clothing and accessories.
Occasions: suggested looks grouped by the type of event you are attending (communion, wedding, christening, New Year's Eve, cocktail party, and so on). With this option we aim to give you plenty of ideas to make your choice easier.
Outlet: items from previous seasons with big discounts.
What is "Guest checkout"?
It is the quickest way to buy an item. We will only ask you for the minimum details needed: your email and delivery address, in order to complete the purchase. It is advisable (though not compulsory) to give a name and a telephone number so that we can deal quickly with any issue during delivery.
After completing a guest checkout, you will still receive an email with all the details of your purchase.
Important: when using guest checkout you are not an Apparentia account holder, so you will not have an account where your details are saved for future purchases, nor will you be able to check the status of your orders.
Do you restock items marked as "sold out"?
It depends on the item. If restocking is possible, we will try to do so as soon as we can.
Will I receive exactly the item I see in the photo?
Yes, except for items involving handcrafted processes, where there may be a very slight difference in the finish. Please also bear in mind that items may vary slightly in colour compared with the photo, due to several factors such as your computer monitor.
Can I receive regular news and offers from Apparentia by email?
Yes. Simply go to "Newsletter" and you will receive news about the latest arrivals, promotions and events at Apparentia.
What will my personal data be used for?
In compliance with Spanish data protection legislation, Apparentia treats the data provided by users through our website www.apparentia.com, or in emails sent to any of our addresses, with the utmost confidentiality.
We will only use this data to send you information of interest and news about the website and, only where a purchase is made, to carry out the administrative management of the orders placed.
Can I unsubscribe from the Apparentia newsletter?
You can unsubscribe easily in the "Newsletter" section. Fill in the details and select "send".
How do I recover a forgotten password?
If you have forgotten your password, you can recover it from the account login page. Provide your email address and we will send you an email with the steps to follow.
How can I make sure my purchase went through?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact our customer service team at the following address:
pedidos@apparentia.com
How can I pay for my purchases?
You can pay by bank transfer (except for orders placed from Spain), credit or debit card (Visa, Visa Electron, Mastercard and Maestro), PayPal or Gift Card.
For security reasons, if you choose PayPal as your payment method, the delivery address cannot be changed once the order has been placed.
Can I check the status of my order?
Yes. Go to the "order history" section of your account and you will be able to see the status of your order in real time.
Can I remove an item from my order?
Yes. You can remove any items you no longer want from the shopping cart, as long as you have not completed the checkout.
Can I cancel my order?
Please contact us at pedidos@apparentia.com to cancel your order, provided that it is in the "payment accepted" status and has not changed state.
The maximum time for that refund will be 40 working days, depending on the bank and the payment method used, counting from when we receive the cancellation request.
What should I do if an item arrives faulty?
Apparentia only sells items in perfect condition, but if exceptionally a garment reaches you with a defect, please contact our customer service team at the following address, quoting your order number:
pedidos@apparentia.com
What should I do if the wrong item arrives?
If on any occasion an item you did not order reaches you by mistake, please contact our customer service team at the following address, quoting your order number, and we will sort it out as quickly as possible:
pedidos@apparentia.com
What are FAVOURITES?
It is a wishlist. This section is very useful, as you can save all those items you like but do not intend to buy right away, so that you do not lose sight of them.
To save an item to Favourites, just click the "Add to Favourites" button to the right of the photo of the item you have chosen.
Items saved in Favourites can be moved straight to the shopping cart whenever you decide to buy them.
You can also use this favourites list to send it to a friend, partner or relative if you want to give them ideas for a gift on a special occasion.
What is "Complete the look"?
With this option you can buy a complete outfit that we suggest, always starting from the item you originally chose. That way, if you like the suggested look, you can buy all the items together (adding them to the cart at once), which is much quicker and easier than buying them one by one.
What is the Gift Card?
If you want to give someone special a gift and are afraid of not getting it right, we offer you the chance to buy an Apparentia gift card. It is simply a personalised voucher for the amount you choose, to be redeemed on our website by the person you choose. That way they can spend the value of the voucher on their favourite Apparentia items. There is no expiry date.
Each gift card comes with a code to be validated on our website at the time of redemption.
There are two ways to receive the gift card:
Traditional format: we send a physical card to the address you give us.
Digital format: in this case the gift card is sent by email to the address you provide.