Returns policy
At Apparentia we want you to shop with complete peace of mind.
If you are not happy with your order, you can return it easily.
Deadline
You have 30 calendar days from receiving your order to request the return and for it to reach our premises.
How to make a return
1) Send it yourself
- Return the order in its original packaging to the following address:
APPARENTIA
C/ Marqués de San Esteban 9, 4º
33206 Gijón, Asturias (Spain) - The shipping costs are at your expense.
- We recommend sending it with a tracking number and letting us know by email at
devoluciones@apparentia.com (for information purposes only)
(Subject: Order return – shipping at the customer's expense)
2) Collection from your home (during the sales period we recommend choosing the first option)
- Cost: €7.50 (mainland Spain) / €12.50 (Balearic Islands).
- Request the collection by writing to devoluciones@apparentia.com, stating: your order number
- The item or items you wish to return
Can I exchange the item for another size?
Of course!
What is more, the first size exchange is free.
Just write to us at pedidos@apparentia.com stating:
- Your order number
- The new size you would like
Once we confirm availability, we will explain step by step how to make the exchange.
If you need a second size exchange, there is a cost of €15.
Please note that a maximum of two size exchanges per order can be made.
How should I package the item?
It is very simple:
- Place the garment inside its original packaging, with the original tags, exactly as you received it.
- Make sure the parcel is properly closed and sealed.
- Attach a label or note to the outside with your details, order number and the destination address.
This helps us identify your return quickly and speed up the process.
How and when will I receive my refund?
Once the return or order cancellation has been reviewed and approved, you will receive an email letting you know.
The amount is refunded using the same payment method you used (card, PayPal or bank transfer). If you paid by transfer, we will need you to give us your IBAN so that we can issue the refund.
The maximum time to receive the refund is 15 working days, depending on the bank and the payment method, counting from the email in which we confirm that the return has been accepted or the order cancelled.
- If you return only part of the order, we will refund only the corresponding amount.
- If you used a discount code, the amount will be adjusted proportionally according to the items returned.
What do I do if my refund amount is not correct?
If you notice any error in the amount received, write to us at
devoluciones@apparentia.com
Our team will review your case and find a solution as soon as possible.
General points about returns
- All our products can be returned, with some exceptions: personalised garments, garments made to measure, altered or made to order.
These exceptions are indicated on the product page.
Our commitment
We want every Apparentia garment to make you feel special.
If something has not been as you expected, we will be glad to help you with your exchange or return.
Write to us whenever you need to at devoluciones@apparentia.com — we will look after you with the care and attention you deserve.
Can I cancel my order?
Please contact us at pedidos@apparentia.com to cancel your order, provided that it is in the "payment accepted" status and has not changed state.
The maximum time for that refund will be 40 working days, depending on the bank and the payment method used, counting from when we receive the cancellation request.